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Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.












Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (35)
  • Customer Services (34)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (5)
  • Call Center (8)
  • Accessibility & Adaptive Technology (4)

All Customer Experience & Engagement Vendors

Discover Customer Engagement Innovations

Digital Customer Experience Trends 


Public Sector CX Events

Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Adobe & Carahsoft
Carahsoft July 18, 2024
Carahsoft 7:00 PM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Qualtrics & Carahsoft
Carahsoft July 18, 2024
Carahsoft 7:00 PM PT
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Government Customer Service Resources

Bringing-Semantic-Search-to-Government-Agencies.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Traditional search methods often return overwhelming and irrelevant results, leaving agencies struggling to pinpoint the information they need to make informed decisions and serve citizens effectively. Explore this comprehensive guide on bringing semantic search to government agencies, exploring its benefits, implementation strategies and best practices.

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The-RevOps-Data-Management-Resource-Thumbnail.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Join industry leaders like Zoom, ARM, and YMCA in relying on Traction Complete. Our tool untangles data complexity in Salesforce, ensuring smooth and efficient operations.

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 21, 2024

˹., The Trusted Government IT Solutions Provider®, and Recite Me today announced a partnership.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft May 16, 2024

Spatial Data Logic (SDL), a SaaS provider of workflow automation and digital transformation solutions, and ˹., The Trusted Government IT Solutions Provider®, today announced a partnership.


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