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Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.












Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (22)
  • Digitization of Services (33)
  • Customer Services (34)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (4)
  • Call Center (8)
  • Accessibility & Adaptive Technology (3)

All Customer Experience & Engagement Vendors


Discover Customer Engagement Innovations


Digital Customer Experience Trends 



Public Sector CX Events

Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: SAS, Microsoft & Carahsoft
Carahsoft April 24, 2024
Carahsoft 11:00 AM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: DocuSign & Carahsoft
Carahsoft April 24, 2024
Carahsoft 10:00 AM ET
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Government Customer Service Resources

Implementing_Amazon_Connect_-_Complete.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Setting up Amazon Connect for your agency can seem daunting, but luckily, CloudHesive is here to help! Read this blog to learn more about the steps you can take to implement Amazon Connect easily.

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Integrate_ConnectPath_-_Complete.jpg CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Want to learn more about ConnectPath CX? Read this blog to learn about the benefits of ConnectPath CX including enhancing agent productivity, enabling more customer engagement, and analytical insights.

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Latest Customer Experience News

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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft February 22, 2024

Paperless Innovations, Inc., the leading provider of government purchase card (GPC) compliance automation solutions, and ˹., the Trusted Government IT Solutions Provider®, today announced that Carahsoft has added Paperless Innovations’ GPC compliance automation products to its GSA Schedule.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS

Carahsoft April 20, 2023

It’s the difference between a one-star review and a five-star review.